Dave @ Review.casa

By Dave Carr @Review.Casa

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What is livechat?

Livechat is a type of customer service software that allows businesses to communicate with their customers in real-time. It is a web-based application that can be accessed by both the business and the customer from any internet-connected device.

Livechat software typically includes features such as chatbots, which can automate customer service tasks; live chat transcripts, which can be used for training and quality control purposes; and chat routing, which can direct chats to the most appropriate agent.

Software live chat enables customer support live

Live chat allows customer support agents to communicate with your visitors. These days, live chat is a necessity for any business that wants to provide good customer service. It has been shown to improve customer satisfaction and loyalty, and can even increase sales.

In order to provide the best possible customer service, you need to make sure that your live chat agents are properly trained. Here are some tips for training your live chat agents:

  1. Teach them the basics – The first thing you need to do is teach your agents the basics of live chat. This includes how to start a chat, how to end a chat, and how to transfer a chat to another agent. You should also teach them how to use the various features of live chat, such as file sharing and co-browsing.
  2. Teach them about your products and services – Your agents need to be knowledgeable about your products and services. They should be able to answer questions about your products and services and provide helpful suggestions.
  3. Teach them about your company – Your agents should also be familiar with your company. They should know your company’s history, mission, and values. This will help them understand your customers and provide them with better customer service.
  4. Teach them about customer service –  Your agents need to know how to provide excellent customer service. They should know how to handle customer complaints, and how to defuse angry customers.
  5. Teach them about sales – Your agents should also be familiar with the basics of sales. They should know how to upsell and cross-sell your products and services.
  6. Teach them about technology – Your agents need to be comfortable using the various technologies that are used in live chat. This includes the chat software, the chat server, and the chat client.
  7. Teach them about etiquette – Your agents should also be familiar with the proper etiquette for live chat. This includes using proper grammar, spelling, and punctuation. They should also avoid using slang or profanity.
  8. Teach them about culture – Your agents should also be familiar with the various cultures that they may encounter in live chat. This includes the culture of your company, the culture of your customers, and the culture of the chat software.
  9. Teach them about psychology – Your agents should also be familiar with the basics of psychology. This includes understanding body language, tone of voice, and the psychology of persuasion.
  10. Teach them about marketing – Your agents should also be familiar with the basics of marketing. This includes understanding the principles of marketing, and how to use live chat to market your products and services.

The benefits of livechat customer service

The internet has allowed businesses to connect with their customers like never before. Livechat customer service is one of the most popular and effective ways to provide customer service and support.

There are many benefits of using livechat customer service, including:

  1. Increased Customer satisfaction: Livechat customer service allows businesses to provide a more personal level of customer service. This can lead to increased customer satisfaction as they feel valued and appreciated.
  2. Increased Customer Loyalty: Customer loyalty is essential for any business. Livechat customer service can help businesses build loyalty by providing a more personal level of customer service. Customers who feel valued and appreciated are more likely to be loyal to a business.
  3. Increased Sales: Livechat customer service can lead to increased sales as businesses are able to provide a more personal level of service. This can result in increased customer satisfaction and loyalty, which can lead to increased sales.
  4. Cost-effective: Livechat customer service is a cost-effective way to provide customer service. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  5. Increased Efficiency: Livechat customer service can help businesses save time and increase efficiency. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  6. Increased Productivity: Livechat customer service can help businesses increase productivity. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  7. Increased Customer Retention: Livechat customer service can help businesses increase customer retention. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  8. Increased Customer Acquisition: Livechat customer service can help businesses increase customer acquisition. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  9. Increased Customer Satisfaction: Livechat customer service can help businesses increase customer satisfaction. It is a more efficient way to communicate with customers than traditional methods such as phone or email.
  10. Increased Customer Loyalty: Livechat customer service can help businesses increase customer loyalty. It is a more efficient way to communicate with customers than traditional methods such as phone or email.

Make live chat work for your customers

In any business, customer service is key to success. In the era of the internet, this means providing quality customer service via live chat.

Live chat provides customers with the ability to get help in real-time, without having to wait on the phone or for an email response. This can be a lifesaver for customers who need assistance quickly.

In order to make live chat work for your customers, there are a few things you should keep in mind:

  1. Be responsive: Customers should never have to wait more than a few minutes for a response. If you can’t be available to chat in real-time, consider using a chatbot or an automated message system to at least let them know when you will be available.
  2. Be friendly and helpful: Customers should feel like they are speaking to a real person, not a robot. Be sure to use proper grammar and avoid using jargon. Most importantly, be patient and helpful.
  3. Be available: Live chat should be available during regular business hours. If you are unable to offer chat during all business hours, consider offering it during peak times or during extended hours.
  4. Make sure your website is live chat-friendly: Your website should be designed in a way that makes it easy for customers to find and use the live chat feature. The chat window should be easily accessible and visible, and the chat interface should be user-friendly.
  5. Follow up: After the chat, be sure to follow up with the customer to ensure that their issue was resolved. This shows that you care about providing quality customer service and that you are invested in the relationship.

By following these tips, you can make live chat work for your customers and provide them with the quality customer service they deserve.

5 Software platforms that allow you to add live chat customer service to your website

Here are 5 Software platforms that allow you to add live chat to your website.

Active Campaign

Activecampaign a full suite marketing platform which features include chat, email marketing, and Facebook Messenger service channels as well as chatbots to name a few related to chat support.

The only drawback of Activecampaign is the price with it being tied to the amount of subscribers you have on your list.

When going for the more advanced features the price can dramatically increase.

If you are looking for a full suite marketing and marketing automation platform then Activecampaign could be the right platform for you.

Full Active Campaign review

Sendinblue

Sendinblue is an all in one marketing platform at their higher tier subscriptions offering a full package of tools not limited to chat, A/B testing, marketing automation, Facebook ads, landing pages and teams to name a few.

The great thing about Sendinblue is you can have unlimited contacts in your list and the pricing is based on the number of emails you send each month.

It’s a great platform for anyone wanting to give email marketing a try and not go bankrupt in the process.

Full Sendinblue review

Builderall

Builderall is a new all in one marketing platform that has tons and tons of features not limited to chat, chatbots, membership sites, popups, scarcity marketing, ecommerce, LMS, conversion optimization, funnel builder and website builder to name a few.

If you are looking for an all in one marketing platform to run your business with all the features you could possibly need then Builderall could be the platform for you.

Full Builderall review

GetResponse

GetResponse started as an email marketing service provider and was founded in 1998. Since then it’s evolved into a full package marketing platform including features like chat, email marketing, webinars, website builder, landing pages, lead scoring, abandoned cart triggers, Facebook ads, Google ads and web push notifications to name a few.

If you want 1 platform to run your business then Getresponse could be the platform that’s right for you.

Full GetResponse review

Typeform

Typeform was founded in 2012 and is a platform that offers forms, form builder, no code chat, chatbots, smart quizzes, surveys and polls.

If you are looking to add chat and chatbots to your website without the need for a full suite marketing platform then Typeform could be just the solution you are looking for.

Full Typeform review

How a live chat service can make you more sales with chat customer support

In the past few years, live chat services have become increasingly popular among businesses of all sizes. And it’s no wonder why: live chat provides a number of advantages over other customer support channels.

One of the biggest advantages of live chat is that it can help you make more sales. This is because you’re able to upsell and cross-sell products and services to customers while they’re chatting with you.

Live chat is a great way to build rapport with your customers, find their pain points and sell them solutions.

By providing them with quick, helpful service, you’ll create a strong relationship that will encourage them to do business with you again in the future.

The future of livechat

The future of livechat is very exciting.

It has the potential to completely revolutionize the way businesses communicate with their customers.

Livechat is already being used by some businesses to provide customer support and it is proving to be very popular with customers.

The future of livechat looks very bright and it is likely that it will become even more popular in the future because of its ability to cut costs and when done right provide a better customer experience.